| SpyGlass/iX Overview |
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SpyGlass/iX for HP 3000 MPE/iX Systems
SpyGlass/iX is a software tool to decrease remote support costs and provide total control over your HP 3000 terminal users. It allows you to assist users without leaving your desk. A common problem when a user calls and asks for assistance is that support personnel do not know exactly what the user typed. SpyGlass/iX allows a user (the watcher) to view everything which is typed and displayed on another terminal. This feature provides the watcher with the ability to quickly determine what a user is doing. SpyGlass/iX will allow you to view your end users terminals from your desk;see their error messages, their screen, their input and eliminate the common problem of guessing what is on the users terminal screen. Benefits: * Users no longer have to dictate screen messages and keystrokes. * Support many users in any location without leaving your desk. * Diagnose and correct problems FAST. * End time wasting trips to the users location. * Increase productivity by helping users more efficiently. Features: * Security options define who can be watched. * The user being watched is informed of who is watching them. * Supports local terminals, dial-in users, remote users, virtual sessions, character and VPLUS applications. * Monitor dial-in users to determine what they are doing on your system. * Create a log file of the users screens as they are being monitored. For a FREE product demonstration or to place an order contact: Workgroup Solutions 20532 El Toro Rd, Suite 205 Mission Viejo, CA 92692 Phone: 949 586-2200 Fax: 949 586-2200 |


