Workgroup Solutions

SpyGlass/iX for HP 3000 MPE/iX Systems 

SpyGlass/iX is a software tool to decrease remote support costs and provide total control over your HP 3000 terminal users. 

It allows you to assist users without leaving your desk. A common problem when a user calls and asks for assistance is that support personnel do not know exactly what the user typed.  SpyGlass/iX allows a user (the watcher) to view everything which is typed and displayed on another terminal. 

This feature provides the watcher with the ability to quickly determine what a user is doing. 

SpyGlass/iX will allow you to view your end users terminals from your desk;see their error messages, their screen, their input and eliminate the common problem of guessing what is on the users terminal screen. 

Benefits:            

* Users no longer have to dictate screen messages and keystrokes.         

* Support many users in any location without leaving your desk.         

* Diagnose and correct problems FAST.         

* End time wasting trips to the users location.         

* Increase productivity by helping users more efficiently. 

Features:                       

* Security options define who can be watched.         

* The user being watched is informed of who is watching them.         

* Supports local terminals, dial-in users, remote users, virtual   sessions, character and VPLUS applications.         

* Monitor dial-in users to determine what they are doing on your             system.           

* Create a log file of the users screens as they are being monitored.  

For a FREE product demonstration or to place an order contact:       

Workgroup Solutions

         20532 El Toro Rd, Suite 205 Mission Viejo, CA 92692

        Phone: 949 586-2200 Fax: 949 586-2200